Your privacy and assets are a principal concern to us. In order to provide you with the best service possible and protect you and your assets, we have specific requirements and policies in place.

We do not divulge the identity of our clients to anyone outside of our business. If through outside means people know you are a client of ours, we would never divulge the dates we provide services to you. If for some reason someone arrives at your house while we are contracted with you, we will inform them that we are performing services per your request and that you are currently unavailable. Beyond that, we will answer no further questions.

We do not share ANY information we have in our records (name, location, contact information, etc.) All printed records are in a locked filing cabinet in a locked office in a locked home. All digital records are on the owner’s computer in a locked office with all records double-password protected. Your client Folder has its own unique password.

If anyone contacts us with an urgent need to contact you, regardless of relation to you, we will contact you on their behalf. We will not under ANY circumstances release information to them.

If we secure a key to gain access to your home, it is coded so that no one can match your key with your information. If you provide us with any codes (garage door, security system), the code is encrypted when it is printed on any of your information.

If at anytime we feel your privacy or security of your assets is in jeopardy, we will take whatever measures necessary to protect you. If this is an issue that needs your input, we will immediately contact you at home or at any other destination.

Payment Policy:

Payment in full is due at the time of reservation of services via Venmo or Zelle (Customer pays any associated fees). Invoices will be provided via email with payment instructions. All services must be paid for in advance of the service date. All refunds will be issued via Venmo or Zelle within 24 hours of notice of cancellation of services.

Cancellation Policies:

Full refund for cancellations made within 48 hours of booking services if the start of services is at least 14 days away. 50% refund for cancellations made at least eights days before the start of services. No refunds for cancellations made within seven days of the first day of services. Please understand that I have a strict cancellation/refund policy for a reason … I provide very high-level care for your pet and/or home with professionalism and great attention to detail. In return, I ask for a high-level of commitment from my clients to protect my time by not cancelling services and requesting a refund after I’ve reserved that time for them. Because I only take limited clients at a time in my home, can provide overnight stays for only one client at a time and can provide only a limited amount of drop-in visits/walks per day, I have to turn down other clients once your reservation is made. Please don’t make a reservation with me for services if this cancellation policy is not acceptable to you.